have been going to Royalty nails for some time now and I like it. It is close to where I live and Lillian is wonderful. My recent experience was not so good, that is why I am rating it a 3 right now. Any other day I would have given them a 4 or better. Yesterday I went in to have my upper lip, eye brows, and arm pits waxed. It was an older lady who did it for me this time, not Lillian. She was kind and and took her time, but I noticed that she did one thing that Lillian does not do. She wax over the same area about 3 times. I noticed that once she was finished that it was still stinging a little. Well, once I made it home and looked in the mirror with my glasses on, I noticed a few areas were extra red. The next morning when I woke up, my eye brow and upper lip area was scabbed. So I went back to the shop to speak with the manager. He was not there, so one of the main ladies along with the lady who did my waxing came up to ask me what was wrong. Well I showed them the scabbed areas, and they started speaking to each other in their native tongues. The lady who did my waxing then went and got some neosporin and placed it on my scabs. She then said your skin is just sensitive and sent me on my way. Which I thought was horrible customer service, but since the manager was not there I thought it was best to wait. I later came back to ask for the manager again. He still not there so I left a message for him describing everything. I also placed on the note my name and number for a call back. I called before 7pm, but there was no answer. So tomorrow I am going to try to speak with the manager again. If he is a good manager he will call before I will call again or come back again. If this situation is not handled appropriately, I will call the BBB and also respond to my own post of the outcome. I can handle a few mistakes here and there, but at the end of the day I take customer service and respect very serious. This is an addition to my review: I just spoke with the manager this morning. He handled everything wonderfully. He also gave me store credit for future waxing. I know to stick with lillian from now on.
I have used many salons, having lived in Phoenix since 1977. I really appreciate the staff at Bien in Surprise, although they can be hard to understand at times. It's easy to understand their English in person than over the phone. What a truly appreciate is Jimmy and his skill to listen to what I want and make it happen. I've got to him with such requests as a thinner acrylic, more arched top, lower "smile" and an oval square. This is hard to convey to folks that have English as their primarily language, let alone their secondary language. One instance I received less-than-perfect service than I expected, and Jimmy made it right, no charge. They stand behind their work. The stores are clean, the staff courteous, and they offer quality service. I refer people there without hesitation. Angela Motorcycle Rider Coach
If you want Awesome Relaxation , your nails done so pretty and a pedicure that feels so Awesome! You have to come to Royalty Nails !!! Oh my goodness They do such Awesome work!!! Ashley makes my nails look so pretty! I always walk out of there feeling so good!! They are so friendly at Royalty Nails!!! They make you feel like you are a queen or king!!!!! I have been going there for about a yr now and still love them!!!! They also do the best Pedicures!!! If you had a long day at work go get a Pedi cure!!!! It will make you feel so good and the stress will be gone! I love Royalty Nails !!!!!!!!!!!!! Thank you guys for the Awesome work you do !!!!!!!!!!!!!!!!!!!!! :)