04/09/2012Provided by Citysearch -
Got seated next to noisy kitchen even though there were plenty of other booths availible. Asked for sweet blackberry iced tea but was served unsweetened plain tea. Asked for salad with no cucumbers when ordering but salad was served with cucumbers and when we asked for another that one was served with cucumbers too. Also when ordering asked for my dinner to be served with bbq sauce not the honey mustard, but my dinner came out to me ABSOLUTELY STONE COLD and with honey mustard. I asked for my waitier to take it back and that I absolutely did not want another. On top of all of this, a group of waitresses were all out in the dining area at one of the nearby booths having their break which included LOUDLY talking on cell phones and even one of the waitresses French braiding another waitresses' hair as if they were in a hair salon IN FRONT OF all of the restaurant patrons. This was absolutely uncalled for and AGAINST HEALTH DEPARTMENT STANDARDS. I know from working in food service that any hair or makeup primping must be done in a restroom. This prompted us to ask for the manager. After ten minutes the manager STROLLED out of the back, asked a few of the other patrons how their meal was and eventually came over to our table and SAT DOWN IN THE BOOTH next to us as if someone invited her for dinner. We informed her of the issues we were having and how displeased we were with everything and she seemed to have an EXCUSE for all of the things that went wrong, she wouldn't admit that she was wrong about anything or even say sorry. Instead of offering to take something off the check or take care of the bill, she asked us what it was we wanted her to do. This manager had no managerial skills WHATSOEVER. The only thing she said she would do was have a talk with the obnoxious waitresses about doing hair out on the floor. She informed me that my dinner was being recooked and I told her I had already told my waiter I didn't want another. She wouldn't take no for an answer and forced me to accept another meal. We were so ready to leave, I asked for her to tell them to put it in a to-go box because we were definitely not in the mood to stay. Five minutes later, my dinner came out on a platter, not in a box like I had asked. How many things could they get wrong? We asked for the check, and NOTHING HAD BEEN TAKEN OFF THE CHECK, not even my dinner that had to be recooked. When leaving this restaurant the two girls who got in trouble about doing their hair in front of patrons walked out of the restaurant doors into the parking lot and sarcastically waved and shouted goodbye at us. VERY VERY DISPLEASED WITH THIS RESTAURANT, THE MANAGER AND THE EMPLOYEES NEED TO BE REPRIMANDED. Longhorn steakhouse has lost customers and I will not be giving this restaurant good reviews. Will be reporting our visit to corporate as well as the Saint Louis County Health Department for failure to meet health code standards.