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West Gate Tv & Stereo

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Business Details

42

years

in Business

Hours:

Regular Hours

SunClosed

General Info:
Factory authorized service centers Sony,Samsung,Sharp,Viore,JVC,PANASONICS ,TECHNICS,MITS, Toshiba,Philips,Funai etc
Extra Phones:

Phone: (408) 733-1245

Phone: (408) 733-8050

Primary Phone: (408) 733-6913

Primary Phone: (408) 733-8050

Phone: (408) 733-6913

Services/Products:
Factory authorized service centers, Sony, Samsung, Sharp, Viore, JVC, PANASONICS, TECHNICS, MITS, Toshiba, Philips, Funai etc, LCD TV, DLP, PDP, PLASMAR TV, STEREO, CAMCODER
Brands:
Akai, Daewoo, Funai, Hitachi, Japanese Victor Corporation, Jvc, Kenwood, Magnavox, Mitsubishi, Onkyo, Panasonic, Philips, Pioneer, Proscan, Quasar, Rca, Samsung, Sanyo, Sharp, Sony, Technics, Toshiba, Yamaha, Zenith, dlp, hp
Payment method:
all major credit cards, amex, master card, visa
Neighborhood:
East Murphy
AKA:

Tv Unlimited

Tv Unlimited Westgate TVStereo

West Gate Television & Stereo

Categories:
Television & Radio-Service & Repair, Stereo, Audio & Video Equipment-Service & Repair, Electronic Equipment & Supplies-Repair & Service, Computer & Equipment Dealers, Computers & Computer Equipment-Service & Repair

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West Gate Tv & Stereo

Reviews

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04/26/2011
Nothing good to say

I have one of those expensive sony TV that has design problems. The TV overheats and damages components inside. I called sony and they asked me to call TV Unlimited for the problem. TVUnlimited is one of the authorized repair shops. I did not have good experience with them. On the first call, the person on the phone was most concerned that my TV was out of warranty. FYI, sony had extended the warranty for a couple pr... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
11/29/2010
Awful customer service

TL;DR --- TV Unlimited caused other problems when repairing my television. They denied any responsibility and were extremely rude; they even hung up on me.\r \r --------\r \r The customer service at this repair shop was hideous enough to warrant my creation of a Citysearch account just so I can do my part to warn others to avoid TV Unlimited at all costs.\r \r Like many other reviewers, I have a Samsung TV and ... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
07/26/2010
Tv Unlimited

So Ive had to deal with Tvs unlimited twice now and I can say they were both helpful and quick. The first time I had my bulb replaced took about a week. It wasnt cheap but after doing some online research it was quite reasonable. Considering the mounds of Tv's i saw that were also up for repair a week is quick. The second time I was in contact with Mike to get a receipt. To my surprise, he emailed it to me on the sp... view more

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05/10/2010
LEARN SOME CUSTOMER SERVICE

DONT PROMISE SOMETHING THAT YOU CANT HANDLE. LEARN HOW TO LISTEN AND TALK TO CUSTOMERS. YOU GUYS SHOULD NOT REPRESENT OTHER COMPANIES IF YOUR SKILLS ARE NOT UP TO STANDARDS. OH AND BY THE WAY IF YOU WANT GREAT CUSTOMER SERVICE CALL MIKE AT ATV NOT THE MIKE AT THIS COMPANY. ROSE

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05/09/2010
Rude Customer Service

I do not even know where to begin, but here it is; I bought a Samsung TV from Best buy. After getting it home, I dropped it. Yes, I dropped it. Well, accidents do happen, but I was referred to this place by a Samsungs representative. The place is called ""TV Unlimited,"" and after speaking with one of there rep's. I decided not to do business with this place, not even if they paid me. Both (Best buy and Samsung) refe... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
04/26/2010
Horrible service, just want your wallet

I was referred to this contractor due to a vertical shadow on the left corner of the screen. Fortunately, this problem is caused by a faulty light tunnel installed in 05-06 models and manufacturer recently open a RMA service protocol to resolve the issue. I called the manufacturer and they told me they would replace the part for free, and they referred (unfortunately) me to this provider. Initial conversation was bri... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
04/23/2010
Crappy Shop & Technician

They are Samsung authorized service center in San Jose, Ca. Samsung doesn't have any other authorized service center. My Samsung TV started switching on/off and I complained to Samsung. Samsung opened trouble ticket and gave it to TV Unlimited folks. The technician came to my house and first he said it doesn't look like power supply issue (without opening the TV). On opening the TV, he replaced the power supply and... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
08/07/2008
Bad service

My Guarantee contract from GE, so I have no choice, but send my TV to them. The one to picked up my TV told me they will bring back after one week. The week passed I called them, and they told me wait for another week, they don't know when it will be done. Looks like they will keep it forever. The guys answer phone is rude, unfriendly, cut off the conversation.\r I called GE and complained, and will file for bad bus... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
08/03/2008
'Could Not Reproduce' a very obvious problem - wasted a month

The front audio input on my surround sound receiver burned out. When I plugged in any audio source into that input, a loud buzzing came out of the speakers. I took my device into TV Unlimited and clearly described the issue and how to reproduce it. They said they would look at it. 1 month later I get a call saying they can't reproduce the problem. The guy on the phone didn't want my help reproducing the problem - in ... view more

Like this review?Yes|Flag AbuseProvided by Citysearch
08/01/2008
Great Service!

After seeing other poor reviews of this company here, I was kind of afraid to use them. But these guys were absolutely terrific - highly responsive, very professional, and did excellent repair work. I would definitely recommend them for TV repairs!!!

Like this review?Yes|Flag AbuseProvided by Citysearch
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West Gate Tv & Stereo

1296 Kifer RdSunnyvaleCA 94086

(408) 733-8020

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West Gate Tv & Stereo

1296 Kifer RdSunnyvaleCA 94086

(408) 733-8020

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