Dishonest! King Pizarro took my car for a long time, test drove it and did inspection to buy. After making an offer he said they'll take and no guarantee for the check that will get mailed a week after until the car is "inspected." Was disrespectful when I confronted him with the truth that he already did the inspection. I had to walk out before reposting to his rudeness.
nstead of trying to solve a warranty issue, Their service director, Bob Pelletier, will curse at you and walk you out. I hope he will refrain from cursing at customers. I can't imagine if it was another person's spouse, child or parents that has to endure being cursed at. It isn't right on so many levels. Overall, I think Toyota of Sunnyvale is well-run dealership, but employees including the Director of Service should NEVER cuss at anyone! If Bob continues to have anger issues, he should be placed in another part of the organization where he doesn't deal with people.
Hands down the worst customer service from the Service Department possible.
Are you planning to make an appointment for service at Toyota Sunnyvale? Don't bother.
After waiting over 2 hours after my scheduled appointment, I was told by Bill Moody, my appointment gave me a little priority over customers that come by for drop in service. According to Bill Moody, any scheduled appointment means work may not begin for up to 3 hours afterwards. Due to a mistake/negligence by Service Advisor Christopher Penn, due to lack of attention to details, I was told I could have waited another 2-3 hours , if I hadn't personally checked up on my vehicle's service status.
Are you kidding me?
Why bother making an appointment at all?
After receiving the statements of just how important is to maintain the service schedule of my new vehicle, from Charles Wallace, Service and Parts Director, I receive a loaner vehicle with the "Maintenance Required" lit on the dash. Now I am stuck without my vehicle and driving a vehicle that violates the advice of the Toyota Sunnyvale Service and Parts Director.
How ironic... :(
If I could, I would give Toyota Sunnyvale a 0 star rating.
I really feel Sunnyvale Toyota doesn't provide customer service that is acceptable by any means. I first bought my Toyota in 2010 The sales person wanted me to come in the next day to complete paperwork. I had told him that I had a family event in the afternoon, but he assured me that he would have everything ready and I wouldn't be there for over an hour & would make my event on time. This was not the case, & after arriving around 9:00 am, it took another 4 hours before I was able to leave. The entire time, he kept stalling me that it would only take another 15-30 min (repeatedly).
After a year, the radio started to have problems. It would eject CDs on it's own & turn off. I reported this every time I brought the car in for maintenance, but they repeatedly said that they couldn't reproduce the problem. On the first maintenance after the warranty expired, they concluded that I was right & it did have a problem, but that I would have to pay for the replacement since the warranty had expired.
About the same time, the key-fobs started to not work. Both had started to fail at the same time. We replaced the batteries every 3 months for a 9-month period. Toyota Sunnyvale wouldn't troubleshoot the issue, but made me spend over $600 & labor on new key fobs.
Soon after this, the stock tires had worn down. My gas mileage on my hybrid had started to decline (from 26-27 mpg to about 25 mpg) so my initial thought was that it was the low tread on the tires. A service department read: "keep moving forward on tires MATCHED EXACTLY to your Toyota." I bought new tires that the service technician recommended. My gas mileage went down to 23-24 mpg. They recommended changing the tires back to the stock model. I did some research & learned that the new tires were discontinued & were not low-rolling resistance tires, (preferred tires for hybrids according to my internet research). In order to move back to the old model tires, I had to pay for labor & $100 for the difference between the two tires. My gas mileage is now 24-25 mpg.
Thank you for taking the time to let everyone know about your positive experience with Toyota Sunnyvale! Amin will also thank you for the kind words. Our team makes sure to listen to your needs and help you find the vehicle you need at a great deal. We look forward to seeing you again.
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Hope Werner, Toyota Sunnyvale
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I just bought a car at Toyota Sunnyvale and wanted to pass along to other that I got a really good deal on the new Prius. Visited several other Toyota dealerships in the Bay Area and this dealer had the best price. My sales guy was great and they had me in and out of the dealership with my new car in less than 2 hours.
We did purchase our first car here couple months ago, it was great experience for us, those are really care about customers and trying to make every customer's wishes come true.
We was enjoyed by everything (customer service, financial service) People very friendly and nice there.
As a result , we got nice car and nice deal
I took my Toyota Prius there for scheduled maintenance and when I got it back the windshield had been cracked! Of course, I pointed it out to them right away, and even when looking at the vehicle inspection sheet they filled out it's clear the windshield was marked as being fine at first, but then that is crossed out and the windshield is marked as being cracked. Well, obviously that was because they were the ones who cracked it. However, they refused to fix my windshield because they claim the break started from a ding that was already in the windshield. I was unaware of there being any ding, but I know they don't cost that much to repair. Once it cracks and spreads though, you have to replace the whole windshield. But the Sunnyvale Toyota Service Center refuses to take resposibility for cracking my windshield. I am very disappointed. I expected better from a place associated with Toyota.