i returned a external cd rom and had absolutely no problem and got a full refund. the person helping me was informative and told me their return policy was as long as the packaging was in reasonable condition. i also went back for technical support and they helped me right away so i could take my laptop with me. i needed a part that couldn't be ordered anywhere so the tech refered me to a place where i might get what i needed. i did, they had what i needed and i couldn't be happier.