I've been doing business at EQB for a few years now, ever since taking my first quilting class there. Since I enjoyed the first class so much, I have taken several more classes with Judy. She's contributed to my fun and positive learning experiences. During my "learning to quilt stage," I have had several sewing machine buying experiences at Eddie's and they have ALL been VERY POSITIVE purchasing experiences. I've bought a Bernina 820 floor model and a new Bernina 330. Later I traded in the 330 towards a used Artista 730e. And somewhere in there a Juki 2010Q found its way home with me. Buying a sewing machine is similar to buying a car. Educate thyself first. I might look at the machines for a couple of visits. I do a lot of online research of the item(s) I am considering. I try to figure out exactly what I want based on that research and what a fair price range would be...fair to both of us, not just me. After all, it is a nice store and I do want them to stay in business, so I can shop there. I want the owner and employees to earn a decent wage and have a healthy life. Yes, I could buy online and get things cheaper, but then I wouldn't get to really evaluate the product before I bought it. By buying my machines at Eddie's, I've gotten to use them before buying AND most importantly, to me, when I have had an issue with them, Eddie has been great at taking care of it. All it takes is a short, friendly discussion. I could buy on Craigslist and try the machine out, but then if later the machine had an issue or if I hadn't caught it when I tried it out for a few minutes at the Craigslist seller's house, I'd be stuck and have to pay for costly repairs. Each used machine I have bought has had a minor issue, but it hasn't been a problem to get them fixed. In fact, the used Bernina Artista I bought, had a sensor go out, so Eddie exchanged it for another like machine. I wasn't especially happy with that one, so Eddie let me trade again. This time, I got to choose from two like machines after trying them out. I've found the customer service at Eddie's to be very good. I've gotten good, fair deals, because I was able to recognize a fair deal through my research online and I used my communication skills. I prepared myself first and I was willing to negotiate - within limits. Do the homework. It pays off. Personally, I've found Eddie to be fair and most support staff congenial and adept, and Brittany, especially, to be extremely helpful, knowledgable, and kind. In my book, the classes and teachers are good, the classrooms spacious, the machines are fabulous, there is a wide variety of quality sewing and quilting supplies, as well as plenty of gorgeous fabrics, and the customer service is helpful and dependable. What's not to love? I'm happy to be a loyal EQB customer. And I enjoy my shopping experience each time I go!
I took a couple of sewing classes here creating bags and it was a lot of fun. I learned how to strip quilt a bag and machine applique a cute cat. I am an experienced sewer but not a quilter. I thought the bag classes did require a lot of work on your own so it's not for really newbies. Newbies should definitely take the intro to sewing classes first. The instructors were nice and helpful, but they were busy helping others. Eventually if you wait your turn, they'll come to help you. My bags got lots of oohs and aahs and I'm proud to show them off. Most people did not finish their bags in the timeframe of the class, so expect to do finishing work at home. Eddie's Quilting Bee offers a ton of sewing classes including many types of quilt designs, beginning quilting, and basic garment design. While I was at my class, there was a beginning sewing class going on at the same time. I met a lady who made the cutest retro dress and she said her sewing teacher Karen was really good and taught her how to do an invisible zipper. It seems like if you buy your sewing machine from Eddie's, there's quite a few discounts associated with it like free intro sewing classes and discounts on fabrics for 1 year. The store itself is bright and spacious. There is an elevator to upstairs so you don't have to lug your sewing machine wheel tote up the stairs. Upstairs are two large classrooms. They have a large selection of fabrics, including beautiful Asian designs. The prices of the fabrics are a bit pricey. The same Asian fabrics sell for 1/2 at the Fabric Mart in Hawaii. But since it's more expensive to get on a plane to Hawaii, I'll buy some fabric from Eddie's when I need it in a pinch. Besides fabrics, they also sell patterns from independent designers as well as major pattern makers like Vogue and Kwik Sew. They have a huge quilting book section in the back. I cannot comment on their sewing machine repair service. It sounds like from other yelpers that machines bought from other dealers or online are bad mouthed. This makes me weary to bring my machine in for repairs. But I would love to take more classes as there are so many to choose from.
The parking lot entrance can be confusing! They should really have 2 entrances and just 1 exit. Dawn's House of Sewing is the same place as Eddie's Quilting Bee (married couple thing). Met both Eddie and Dawn and told them I was looking for a replacement sewing machine for my wife's birthday. Dawn was kind enough to show me their Baby Lock and Bernia products. Narrowed it down to the Baby Lock Sofia 2 for $800 because it was a decent sewing machine that also offered the ability to embroider. I make it a habit to never do a large purchase on the same day so I took the brochures and info. I was very happy to learn that they offer a free 6 hour class on using your new machine you purchase from them and that they sell sewing and quilting supplies as well as running lots of classes. I'm glad I did my research, because I learned that Brother makes all the Baby Lock sewing machines and that the Baby Lock Sofia 2 for $800 is the equivalent of the Brother SE 400 for $360 (Amazon). I don't mind paying local retailers a bit more, but paying more than double to just get free vs paid classes seems crazy, but maybe I'm wrong. They offer 3 years free classes if you buy your sewing machine there. You just pay the refundable deposit (to make sure you show up for class) and material fees. Some of the embroidery classes are restricted to people who bought their machines from them (Millenium Club). If they were smart they would offer a Brother's sewing class for double the price and help recapture the business they are losing to folks buying their machines elsewhere.
For the most part, Eddie's Quilting Bee is a decent place. I bought my sewing machines from them and have taken several of their classes. Their classes are very helpful and I have grown in my sewing. They have really neat fabric selection and the sales people are very knowledgeable. Most of the staff are nice, especially Britney, Karen and Michelle. However, there are a few that need an attitude adjustment. I had one sewing instructor for a machine intro class be just down right rude. She would make short and snotty comments when you would ask her a question. I haven't seen her for quite some time, so hopefully she has moved on. Michelle and Karen are great instructors. They are patient and very pleasant to deal with. They make sewing fun to learn. Another lady that works downstairs on the main floor is another one that is hard to deal with. She seems to always be there and acts a little annoyed when she has to help gather supplies for a class. She's always there and even though I try to be friendly towards her, I get nowhere. Oh well, fortunately, I do not have to spend that much time with those certain individuals when I am there.
I have been shopping here pretty regularly for about two years. Although the big box stores have great prices and a million coupons, they don't carry the professional tools or products from smaller specialty vendors the way Eddies does. I found great products such as large rolls of Swedish tracing paper, transfer paper, specialty rulers, double tracing wheels, and vintage tweed! Much of my holy grail tools were found here. The staff has always been very friendly and informative. I know that if there is a new product that I would like to purchase, I feel very comfortable asking them to consider carrying it in their store. I love that I don't have to go to all the way up to Britex for these things. Since my interested is in fashion sewing, you will find me upstairs where the fashion fabrics are. I want for more fashion sewists to shop here so that maybe they would carry more indie patterns such as Victory, Colette, Oliver & S, etc. Easy parking, elevator and restroom in the store, they take all cards, great open hours.... I have no complaints! Thanks EQB!
I had a great experience purchasing a machine, with Dawn. It was a few mins before the store closed and my sewing machine (a gift) was broken so I brought it in, with the intention of having it fixed and renting a machine ($25) for a day. Half hour later I left with a $450 machine, feeling like I would use the machine more, be more comfortable with it and feeling like Dawn really took the time to understand my comfort level w/sewing and my needs. I like that they offer a 6 hour class to learn about your machine (although the next month's class is already full! :( Perhaps they can reduce the 6 hours to 3 and do 2 classes? not sure- but they offer that and some free sewing classes for the year. Also a yearly service of the machine for the next 2 years. I spent more than I wanted to (needed to!)...but I liked how she took the time to show me the machines, how to do some basic things w/ it even though the store was closed. I appreciate that level of customer service. I assume she owns the store, but not sure?
I heart Eddie's. This store has an amazing selection of quilting supplies, knowledgeable, friendly staff, and Eddie himself has repaired and replaced parts on my sewing machine. Fabulous customer service. It's not exactly a convenient location for me, but I'm willing to drive the hour to peruse their fun fabric selection and chat with the staff about projects I'm working on. They even carry Koala sewing cabinets, and they offer free classes with the purchase of new sewing machines. Speaking of classes, I haven't taken any because I live too far away, but their list of classes is incredibly comprehensive and reasonably priced. They have such fun fabrics and supplies, it's a challenge to leave empty-handed.
Got my sewing machine here 2 years ago and that was my first introduction to this place. The service has been fine for me whenever I've gone. My biggest problem is choosing fabric! Once I go in there I get so overwhelmed by the choices I don't know what to do! This makes it is easy to spend $100 without thinking. I've pretty much learned to make my money go further there by getting a few yards of standout fabric and adding it to plain and cheap fabric and notions at one of those big box fabric stores (where I can use a coupon) to make my crafty projects. I've also taken a few classes there. The machine intro class I took was great, while the strip stocking class I took was eeeeh. I learned how to strip quilt
I was so thrilled to find a brick and mortar store in the bay area to get designer fabrics. I make and sell my own handbags and I need to use the newest, high quality fabrics and its nice to not always have to order them from Etsy, Ebay, etc. I love the selection of Amy Butler, Tina Givens, etc fabrics....and I agree with some earlier reviews...If you are not familiar with designer fabric, quilting or are a beginning sewer, this is prob an expensive place to start. The service I had there was just fine....although, I am perfectly happy just to go in, select my fabrics, get them cut, pay and leave....I'm not really using their other services, classes, etc.
I do believe that they play favorites to their longtime customers. It is slightly awkward. The store is huge and well lit. I have taken plenty of classes and have never had the teacher try to sell me anything. I have bought 2 sewing machines here and found that the intro classes are very helpful for learning your machine. I disagree with other yelpers that this is just a quilting store. They have a great condensed selection of cute patterns for bags/purses/kid clothes/aprons. Also, there are tons of notions upstairs. If you need help upstairs there is a doorbell that you can push and someone will come upstairs and help.