My dog has been here twice now. I like everything about the experience and he seems happy. Service is always friendly, even if occoasionly a bit slow. That's ok...I know they are taking care of the pups. The main reason I choose this kennel is not only the value, but that they don't promise things like "couches to sleep on" and "your dog is never alone". He has a dog pad...at home and the kennel...and he IS alone at home so I don't need him becoming afraid to be along by always having someone around.