I took my 2006 Kia Optima in because it got messed up at work. It was 3 days before Thanksgiving. They told me it would probably be ready the Wednesday after. Well, the day before Thanksgiving, the call me and tell me that my car is ready! WOW!!! They got it done in 2 days! And what I love the most... they don't put "aftermarket" parts on your car. They use the real thing. They even detailed my car, inside and out. If you are paying for it yourself (my work's insurance covered mine) it is a little more pricey than other places, but that's because they use name brand parts (in my case it was Kia parts). They are well worth the extra. Plus, you get what you pay for!
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I have seen a few bad reviews of Norton and Richardson on the net and I can't understand them. I hit a deer a while back in a vehicle that was 6 years old and they matched the paint perfectly, called with updates, and were very helpful. Recently my wife was in an accident with a car we had only had for a day. They took every detail into consideration and our car looks just as good if not better than it did before the accident. They treated my family with respect and again gave me updates and let me know how the progress was going. I will reccomend them to anyone!
The bad review on here must be from a competitor. I can't believe any of it is true. Everyone at N & R is nice, helpful, professional and courteous. My car was done when promised and the paint match was perfect. I would use them again in a heartbeat.