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(800) 275-8777Visit WebsiteMap & Directions225 Matlage WaySugar Land, TX 77478Write a Review

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General Info
Visit your local Post Office™ at 225 Matlage Way! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Extra Phones

Phone: (281) 494-2052

Brands
Fed Ex, USPS
Payment method
amex, discover, master card, visa
Categories
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Reviews

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JN
Jeffries N.

10/12/2017

Overall
Location
Professionalism
Promptness

Unresponsive, rude Government employees and unaccountable Government agency. As a witness to an incident at the post office, 225 Matlage Way is the worst managed post office both with mail delivery and in person service. When a customer came at the window counter and complained about mail delivery issues and lost packages, a USPS male employee named Mathew Scaria became irate, responded in abusive, condescending manner toward the complaining customer. Refused to assist or resolve the customer issue. As the argument progressed between the USPS employee and
the customer, Mathew Scaria became aggressive and assaulted the customer by throwing or forcing some kind object at the complaining customer.
USPS employee created a unsafe and uncomfortable environment for the customer. Exhibited violent, threatening, crude behavior to the customer.
Waste of tax payer dollars yet unaccountable government organization.
If seeking competence, trustworthy and reliable service, seek service from a non-governmental organization.

JK
Jack K.

07/21/2017

Overall
Professionalism
Promptness

Horrible customer service and very rude mail carriers from 225 MATLAGE WAY post office. No one acknowledges complaint and concerns. Recurring problems. Long wait to connect with a representative over the USPS 800 phone line. Long wait to receive response for complaints to get resolved. Received a call a month later in the attempt to resolve the issue. Mails received are wet, damp, tampered with. Contents torn, ripped apart, crammed in the mailbox. Lost packages, packages left and thrown outside the front yard. Would rather go to UPS and fedex and have all of my mail delivered that way than have to drive again to this unprofessional mis-managed post office. Does not respect customer time. Incompetence grandeur and barely mediocre service!

TJ
Ty J.

05/22/2017

Overall
Professionalism
Promptness

Postal workers rude, slow and irresponsible. Long wait and long lines to get things done. Lack of urgency in resolving issue. Delayed delivery, lost mails and damaged packages.

NJ
Nm J.
Edited: 05/17/2017
Overall
Location
Professionalism
Promptness

Postal employees at the post office uses profanity, vulgar ghettoesque language in front of customers. Takes much effort, time to receive a resolution for an issue. Most of the postal employees at the post office does not seem to speak or understand English. Language barrier issue. Unresponsive, not knowledgeable about services, products and clerk gave a long blank stare when asked questions. Long wait in queue and understaffed.

LN
L N.
Edited: 04/26/2017
Overall
Location
Professionalism
Promptness

Persistently poor customer service, inconsistent and unreliable service, much delayed mail delivery service and sometimes non-delivery of mails, recurring issues of misplaced incorrect addressed mails, lost mails, damaged/tampered mails, shoves in oversized packages to fit inside mailbox and irresponsibly damages the mails, holding of regular mails at the post office by mail carrier without any authorization or consent of recipient, rude, unhelpful and incompetent non-English speaking postal carriers and clerks; condescending, intimidating, and uncooperative demeanor of Government supervisor officers at the USPS post office; unresponsive, evasive, dismissive, uninterested approach in resolving customer concerns at the post office. Demonstrated unapproachable, uncaring, unrelatable attitude. Lacks a sense of urgency in problem resolution or courtesy in treating customer with respect. Does not value customer time or trust. Poor value for the money, unsatisfactory, unacceptable and below mediocre service. Very disappointing and burdensome experience. Unhappy customer.

Details

Phone: (800) 275-8777

Address: 225 Matlage Way, Sugar Land, TX 77478

Website: http://usps.com/postoffice

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