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Serra's Bar & Grill

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Business Details

13

years

in Business

Hours:

Regular Hours

MonClosed

Extra Phones:

Fax: (818) 760-1003

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Payment method:
debit, discover, master card, visa, all major credit cards
Neighborhoods:
South Valley, Studio City
Amenities:
Appointments Available
AKA:

Serra's Bar And Grill

Serra's Dine & Dance

Serra's Dine and Dance

Categories:
Night Clubs, Bars, Bar & Grills, Taverns, Restaurants
Other Information:

Parking: Lot, Self, Private

Wi-Fi: Free

Bike Parking: Yes

Attire: Dressy

Wheelchair Accessible: Yes

Take Out: Yes

Cuisines: Barbecue

Alcohol: Full Bar

Takes Reservations: Yes

Outdoor Seating: Yes

Price Range : Average

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Reviews

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12/11/2014

Overall

I attended an event on Sunday, 12-07-14. the next day I realized they gave me the credit card of another patron. This is after suffering from horrible service in a venue that wasn't that busy to have such delays. I found the venue nice and it would be enjoyable if you didn't buy anything. This is a high level of incompetence that should never happen in an establishment.



What is even more annoying is that I've called and left messages for them to alert them of the error and no response from management. I strongly suggest that if you frequent this establishment to be in the mood to wait and expect mix ups. I will give this venue the lowest rating for their failure to be demonstrate excellence in service and customer relations.

02/07/2011

Provided by Citysearch - 
Overall
Terrible Customer Service by Management

We went there on Friday and had only drinks. When I requested my check, I was handed an exhorbitant bill. I asked for an itemized check to see what was charged because I believed there was a mistake. I was told that the gratuity was included. I insisted on an itemized bill. After 20 minutes a burly employee asked my what was wrong. I told him I believed the amount charged was wrong. He began to argue and question me. I, again, requested an itemized bill. After another 15 minutes the waitress came back with a modified bill but not an itemized bill. This is not the first time I have experienced this type of problem in a Middle Eastern restaurants. They function under the assumption that they can charge as they please and no one willl question because most middle eastern people throw money on the table without caring either because of their upbringing or because they're too drunk. In either case, these establishments are operating unethically when they overcharge their customers and their failure to provide clear accounting may be in contradiction of the law. I believe the better business bureau or Department of Consumer Affairs should be made aware.

01/21/2010

Overall
Too good loved it

What an experience and the best Kofte I have ever had...

Better then Ali's mothers... wow...

Really enjoyed the different cultures in one room...

It was my bf bday. We will have all our parties there....

Go experience the different cultures in one room.. I loved it

that it was very mature and not a pick up joint... Ladies

feel free to go with girl friends and dance away.

Security is very respectful to help you get rid of boys lol...

04/24/2007

Provided by Citysearch - 
Overall
This restaurant should be shut down ASAP!

First off my family background is from Turkey so I know A LOT about Turkish cuisine and this place is a JOKE! I can't believe the owner has the audacity to label it ""fine Turkish cuisine"". I was absolutely embarrassed when I decided to take a couple friends out to dinner to this garbage hole. The prices are outrageous for something I wouldn't even feed my dog. I ended up ordering the kofte sandwich which cost me $11!!! The service is ridiculous our waiter was a complete klutz who acted as if he was so busy to ever take our order even though we were the only people in the restaurant for crying out loud. I'm getting mad all over again just typing this. The icing on the cake was when my group of three asked for change when we put money down for the tab. Again the waiter was a complete moron and couldn't even do that. So I took matters into my own hands and took my bill to the bar, where I was insulted by the bartender (who was the owner)!!! She was speaking in Turkish thinking I wouldn't understand. I speak the language moron. I hope you read this because you and your establishment are a joke. You should be deported for opening up such an awful place.

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Serra's Bar & Grill

12449 Ventura BlvdStudio CityCA 91604

(818) 760-1002

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Serra's Bar & Grill

12449 Ventura BlvdStudio CityCA 91604

(818) 760-1002

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