My Pomeranian usually gets the serious "shakes" from being so nervous when she gets groomed. This is the only place where she doesn't. Enough said. We've tried lots of groomers, but that alone for me says it all. That's why I gave them 5 stars. Price is reasonable for the area (I've done cheaper and I have not been happy). She's had 4 haircuts there so far, and I will continue to go back. And the store is cute. I love it because my baby girl loves it. Con: I have to drive there from W. Hollywd. but she's worth it.