I love JLHK. Giselle and I are just about inseparable so you can imagine my anguish when I have to leave her in someone else's care. I have used JLHK several times now and feel very comfortable leaving my prized friend in their hands. I would definitely know if "G" was hesitant or anxious to go in as she can be very excitable! She walks thru the gate and is relaxed and at ease. This tells me everything I need to know. It's still difficult to leave my friend but knowing she is in good, caring hands makes it a lot easier.