I don't want to do business myself any more with Pointe South. I had been going there for years because they are convenient. But they are expensive and recently I bought a 1.6 oz bag of Feline Greenies Pill Pockets. They charged $12.18 plus tax! My cat would not eat them at all. (That comes out to $121.80 per pound!) I e-mailed Greenies. They said all their products are 100% satisfaction guaranteed. Was told to return them to vets office with receipt. Which I did. They refused to take them back because they were open! Then after another call to Greenies and another call to Pointe South and being put on hold for a while, I was finally told they would take them back because they finally read the bottom of the package. They didn't even know what the return policy was. Really poor customer service. I'm sure there are better places to go, just have to sacrifice a little convenience.