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When I decided to use Express Auto Transport to ship my vehicle, the first thing I asked was how long it would take for my vehicle to be picked up and how long it would take for final delivery, because this time line was extremely important in my choice of company to use. I was told that my vehicle would be picked up anytime within the next 1 to 7 days and delivered 2 to 5 days after that. This time schedule worked for me so I went ahead and paid for the service. Now, 8 days later, my vehicle has not been picked up, and the customer service representative can not tell me when it will be picked up. When I asked for a refund I was told that I would have to forfeit $100 if I did not give them at least 15 days from my order date to assign a driver, and even after a driver is assigned, they can not tell me how long it will be until my vehicle is picked up for delivery. None of this was explained when I place my order and now I will be stuck with a rental vehicle for several more days than I had originally planned. I would not recommend this company to anyone transporting a vehicle.

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