I made an appointment at Banfield for January 17th for my dog because I believed she had a UTI. After multiple hours later, a life threatening MISDIAGNOSIS, and estimate for surgery around $1800-2300 which they couldn't perform anyway because it was a weekend I had had it!. After submitting my experience to the Client Advocate Team three times, writing many reviews online, leaving messages for people to get back to me I'm infuriated. I was supposed to receive a response from the manager by the latest Sunday! It is now THURSDAY!!! This company is a wreck! They keep you running in circles and clearly their stance on customer satisfaction is F*** Y** .