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A couple of weeks ago my dog got stung or bit on the eye or around his eye so that it was swollen shut. We took him to banfield because we have the optimum wellness plan and thought they would see him. Well they didnt, they said the most they could do was put him in a cage and see him hours from then. In a case involving the eye we had no idea if he could have went blind so we asked the office manager if she thinks we should take him to the emergency vet or if we should leave him here. She did not give a straight forward answer and she refused to even look over the counter to see my dogs eye. Thats only the start. He just got neutered 10 days ago and his ball sac started to swell today so we took him in because they said if we had any problems or concerns to bring him in so we did. When we get their the office manager is running the desk again and she proceeds to tell us the same thing as last time about how he cannot be seen. So my boyfriend tells her he would like to speak with a vet tech or a vet and she goes to get one and while she is back there a vet tech who works with our dog a lot asks my boyfriend whats wrong and he tells her and she says they will get him in right away. Well after that the vet that doesnt ever see our dog comes out to lecture my boyfriend about how they are busy and how they can not help our dog or give us any heads up if we should be worried and take him to a place that does emergencies or not. She tells us know she is not allowed to give us medical advice unless we are in the exam room. At that point I decide it is time to leave because their clearly not going to help us and do not care about animals safety in the case of an emergency. The funny thing is they have a sign that says: "sick or injured animals will be seen first for everyones safety." This is clearly not true and as soon as our plan is over we will not be going back. We love doctor harbeck and she is a great vet and most of the vet techs are fantastic but because of these problems with the office manager and the other vet we will not be going back after our plan is up. And hopefully corporate can explain to us why that sign is there if they do not follow it.
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