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Husband and I drove 200 miles for my birthday weekend in N.O. I picked Gumbo Shop for my birthday dinner. I didn't receive my entree so I told my waiter and nothing was done. I went to management twice and finally they agreed to bring out my entree but only after going back in forth for 30 mins. I said no thanks and asked to have it removed from our bill along with the desserts that we ordered. I wasn't in the mood since the manager, Oliver, came over to the table in front of the dining room and blamed THEIR mistake on the fact that we were ""drunk"" . We each had a beer with dinner and a bourbon and coke an hour before, hmmm...\r He retotaled our beer and charged us ala carte on everything which jacked our bill up worse. We refused to pay the complete bill since the food we had was hardly touched since we were left to wait for my entree. The manager followed us out and said because we hadn't paid our total bill that he had called the police. My husband was LIVID after that was said (since they ruined my birthday dinner, already) and yelled at the manager. The manager pushed my husband and said , ""You better get out of my face!"" We have been married for 12 years and I have never seen my husband that angry. My husband was just about to take it to the next level. So.........I paid the manager the remainder as to spare his a** and spare my husband a night in jail. I saw nothing good coming out of this situation. Customer service IS NOT THEIR FORTE.\r We have NEVER had an altercation like this before. It was like we were on candid camera, punked or something.\r Gumbo Shop WAS my favorite but now I'm still in disbelief. I think the Gumbo Shop is frequented by tourists that do come in straight from Bourbon St. and they have gotten burned out by them. We were coming their for a nice romantic dinner not for the night from he!!