I always try to use local small
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I always try to use local small businesses for anything I can... support the locals, right? Well, never again.... this is the second time a local small business has burned me, and badly. Everything worked on my computer with the exception of IE8, kept having troubles with it. After a week I was told my OS was corrupt and needed to be reloaded.. they backed everything up and reloaded the OS. What I got back was a mess....that was 2 months ago and I still can't figure out where/how all my docs/pics, everything went.... the folders are there but empty. All my original HP help/support gone...a whole lot of stuff they loaded that means nothing to me... lots of shell scripts, lots of docs that aren't mine. Went back to them, talked to the 'mgr' who turned out to be all talk.. never returned my calls after promising everything would be taken care of. An incredibly rude tech did a couple things to help, while I was standing there, but very minimal and he was so arrogant and nasty that I didn't dare ask another question. I left still not knowing how to find what was there originally. I will never go back and I would caution anyone from ever having any repair work done there.