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Requested to have a dark/brown hair color and they did\r red-orange at the roots, streaks of black everywhere and dark brown the bottom! I could have done a better job at home. The charge? whooping $195 plus 4 hours of stress! \r I tried to resolve by showing the boss what a terrible job hairstylist done to my hair- humiliated me by saying get out! and there's nothing they can do about it. He even said they can't guarantee the color outcome-what? are you kiiding me? you are a SAlon!!!\r Oh noh! stupid guy-doesn't know anything about customer service at all. \r CUSTOMERS BEWARE

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