The dated carpet in my home was definitely a sad piece of work. Mark is the technician that I like to always ask for because even though I’ve never experienced the work of the other technicians I know Mark does a wonderful job. He actually used a new machine last week in my home, then he came in with 240 degree water and cleaned this nasty carpet and gave it new life. I am so pleased with Charlotte Carpet Cleaning, I have now used them 4 different times and will continue to do so for all my future carpet cleaning needs. Totally beats spending $3k on new carpet installation. I wouldn’t call anyone else, I honestly think that they are the best in town!