Please use this form to report any questionable or inappropriate reviews.

Rating:

Review:
Do not rent from this place. Twice they have offered me a studded tire car without disclosing upfront what the additional charges would be accurately in addition to roadside services that they don't apprise you of. Both times I had arranged for the rental through and online reservation service which I have no problem with, however I do with Dollar. The first time I noticed that my rental price for one day had dramatically increase and I asked why. It was then that the clerk told me about the additional charge of $28.00, since it was a one day rental I let it slide. The second time I had a rental rate for four days of $14.00. Again when I went to the counter I was asked if I would like a car with studded tires, I asked what is the additional fee. The clerk said, " It's 30.00 but I can give it to you for $19.00." I took that as it would increase my daily rental rate from $14.00 to $19.00. It was until I went to extend the car for one more day that I found out I was being charged $53.00 a day for a compact car. I had a conversation over the phone with the manager and said you need to have your clerks be more upfront with these additional fees. I told her I wasn't happy and I was going to be writing a bad review, so she started making all these concessions offering me one day free studded tire ($19.00) and a refund on a roadside assistance package of $6.75/day that I was never informed of. ($27.00) I said, Fine, but I am still going to write a bad review anyway, and I could have got a better deal at Enterprise." She immediately said, "Well then I won't be giving you any money back." I will not rent from them ever again.
Cancel

Thank You

We hear you loud and clear! Thanks for helping to improve the quality of our reviews.
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback