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Do not rent from this place. Twice they have offered me a studded tire car without disclosing upfront what the additional charges would be accurately in addition to roadside services that they don't apprise you of. Both times I had arranged for the rental through and online reservation service which I have no problem with, however I do with Dollar. The first time I noticed that my rental price for one day had dramatically increase and I asked why. It was then that the clerk told me about the additional charge of $28.00, since it was a one day rental I let it slide. The second time I had a rental rate for four days of $14.00. Again when I went to the counter I was asked if I would like a car with studded tires, I asked what is the additional fee. The clerk said, " It's 30.00 but I can give it to you for $19.00." I took that as it would increase my daily rental rate from $14.00 to $19.00. It was until I went to extend the car for one more day that I found out I was being charged $53.00 a day for a compact car. I had a conversation over the phone with the manager and said you need to have your clerks be more upfront with these additional fees. I told her I wasn't happy and I was going to be writing a bad review, so she started making all these concessions offering me one day free studded tire ($19.00) and a refund on a roadside assistance package of $6.75/day that I was never informed of. ($27.00) I said, Fine, but I am still going to write a bad review anyway, and I could have got a better deal at Enterprise." She immediately said, "Well then I won't be giving you any money back." I will not rent from them ever again.

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