I've had the "bundle deal" for the last 4 years. My complaint is with the TV cable service. The tech response was fairly good till the last year. Now that I'm experiencing multiple problems with my TV service, the response time for a tech visit is anywhere from 2 days to a week. (in my present case I called Wednesday, and a tech isn't available till Sunday at 8:00AM!!!! The phone tech either try to have you "fix" the problem yourself, or try to discourage a tech home visit. This company is either being mismanaged, undermanned , or both. I will be moving soon, and my only hope is that there's another provider beside Time Warner.