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Scotts is horrible. We had a sales rep come with what seemed like a good deal so we signed up since we had some serious dandelion weeds. Come to find out, the sales rep misrepresented the package to us and alluded to the fact that the insect and grub were included in the package as a perk for signing up. It wasn't until after Scotts treated for these and then sent us a bill for an additional $100 that they then told us that it is a part of the package in that we get the service and then have to pay in full for it. I was irritated about the misrepresentation of product by there sales rep, so they took half of the amount off, but wouldn't take off the full misrepresented amount. Then when they came out the first time, they sprayed the liquid weed and feed about 3 hours before a heavy rain. There were a whole lot of weeds that never died because the product washed away (apparently it needs at least 4-6 hours before rain). I called them to come back, but you have to wait two weeks, so between the week that I had to wait initially and then the two weeks that we had to wait for them to come back, the dandelions started going out of season on their own. Bah! Then the next time they came out, they put down pellet fertilizer which children and pets should not be on until it has rained and the pellets dissolve. Well, it didn't rain for four days so my three kids and the neighbor kids and pets (which we have over all the time) couldn't use our yard for those entire four days. Considering the money you pay for this service, it was really frustrating. Even after all that, our yard looks OK but not great. There are still some weeds in the middle of the yard. I cancelled my service and my neighbor who was watching our yard to decide if she should go with Scotts or TrueGreen has decided to definitely not go with Scotts. It was a pricey learning experience for us, but now we know to NOT go with Scotts in Whitehall. Poor sales representing, poor customer service, poor product delivering.
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