Beware of Services Not Performed
They tried to charge me for a service-a diagnostic test that they didn't provide today and that I didn't request. The first person that created the invoice seemed honest and prepared the services as I requested today. However, when I went in to pay the bill..a different counter person was trying to blow smoke about the services that were performed when I questioned the bill. Important note: Always remember who called you on the phone to tell them because they will say they don't know who you talked to over the phone when the car was diagnosed or the conversation you had with the person over the phone. Then this counter person acted irritated and basically threw a "childlike tantrum" until I was able to get the manager to come in to explain the bill to me. They then acted like they can't find the past history of the car in their computer-another note-hang on to all previous invoices for proof of services performed in past! Finally, they agreed that I shouldn't have been charged for it and deducted it from the bill. Then as I go to my car to leave I notice they never put on the windshield wipers that I had paid for..so I had to go back in and show them. They rushed me out quickly to fix them so others would not hear me as I question whether other services were also performed today. Last Important note: Hang on to all old parts for proof after service performed! I don't think all of the people in this shop are bad..but I think there are a few bad apples in there that have a lot to learn about customer service! Overall, question and question again until they can prove to you.