Our family had used Estes for over 40 years. We used them for rental property and our own home. We ALWAYS paid on time. In March we were out of town when a tenant reported a heat outage. We asked that they go out. They would not because we were not in town to pay. We have found another company to handle out heating and cooling properties. We were astounded that they would not go out when they KNEW that we were excellent customers and had been for years.