I had a problem with United Storage, a CubeSmart facility. After multiple failed attempts to get United Storage to fix the problem THEY caused - telling me TWICE I could easily convert a lease with an out-of-state tenant, then pulling bait and switch by telling me to come in to sign an authorization form only to hand me a property abandonment form instead - I contacted Cubesmart Regional instead trying to rectify the situation. CubeSmart said they would promptly fix the mess, then I never heard from them again. Never returned my follow-up messages, just pretended I didn't exist. Avoid United Storage and Cubesmart.