Had a horrific experience trying to book a taxi for our babysitter to get home. When the first taxi apparently left (though I was checking every minute or so out our front door) I called simply to state that it would be helpful if the company would call the customer, ring the door bell, or drive to the door before leaving. This all happened in the course of 15 minutes. So basically the taxi didn't even wait. ( We also live on a dead end street, though I don't think that should be an excuse) By the dispatcher, I was insulted, yelled at, told I don't know how it works, that I was a person that can't be pleased, and just completely crapped upon basically. I will never be using this company again. There are plenty of other taxi options in boston that treat their customers with some respect and listen to suggestions!