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When they do it right, it's the best. When they do it wrong, it's epic. I do love this hotel. The rooms are spacious, tastefully decorated and clean. The housekeeping staff deserves major major kudos for their work. In addition, the ladies who staff the dining area are top notch. Everyone who works at this hotel is exceptionally friendly. The only downsides are that you absolutely cannot request a specific room and when there is a mixup on charges, you may have to dispute with your cc company. We stayed there not long ago and reserved two rooms. They charged us for three rooms. After investigation, it was found that they had placed a hold on our cc for the amount of one room (a first...we have stayed there several times in the past without a hold being initiated). So, my available credit on that card has been reduced until the hold drops (almost a month after we stayed). I can understand holds with debit cards, but with credit cards, it's completely unnecessary since the card is charged upon checkout. They know the funds are there.

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