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if you are handicapp beware of this hotel chain. it is obvious that this place does not cater to the handicapp. this was our honeymoon and we booked it in advance and paid it in advance. we booked a handicapp accessible room with a kingsize bed. we even called the hotel to verify this. but when we got there to check in we were told they changed our reservation with out contacting us to a room on the second floor as far from an elevater as possible. and when we complained we were told that everyone that books the handicapp room doesnt want it so we (the hotel) changed it and since they only have one room available with 2 full size beds you have to take it. they did not care about our disability and since it was paid in advance there was nothing we could do. they also refused to do anything for us like give us a refund or even give us free breakfast, this hotel ruined our honeymoon stay and since i travel to vt several times per year as well as book the travel for my company i will make sure myself, my company and all of my friends never stay at any holiday inn again. we even called corporate and they didnt care either, they just wanted to know which was more inconvenient. Also they barely clean the room, all they do is change the towels which we got dirty ones and make the bed. they dont refresh the toiletries or vacuum the rooms or change the linenes either. also the next day we found a woman in the lobby with her handicapp son trying to check in. she had a confirmation number but was told there are no rooms, i really wonder if they didn't delete her confirmation so they could get more money since the rooms were listed for $100 more that day then when we booked it. IF YOU ARE HANDICAPP AND EVEN IF YOU ARE NOT PAY THE EXTRA MONEY (WHICH ISNT MUCH) TO EITHER STAY NEXT DOOR AT THE HAMPTON INN SUITES OR ANY OTHER HOTEL IN THE AREA.
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