HORRIBLE SERVICE!! HORRIBLE PEOPLE!!! They caused my husband to miss a job interview and I missed a doctor's appointment because they picked up so late, and then they screwed up the reservation so we couldn't get a car!! The counter "girl" (sorry she was not an adult - acted like a brat) was flippant and rude. We will NEVER USE THEIR SERVICE!! HOPE THEY GO OUT OF BUSINESS AND PEOPLE GET FIRED. Obviously they know they won't and don't care. You would think with the economy in the state it is in they would hire competent people and fire the losers.