This company did WONDERS in my home. I was very impressed with them as i have used a different company before and swore i would never do that service in my home again, i went against my gut a year after my first bad encounter with another company, & am glad i did. When i called to schedule, someone answered the phone right away, she was very pleasant & knowledgable , she answered all my questions and even let me know of a discount they were offering at the time which saved me $149.00!!! So i was happy about that from the get go. When the tech showed up at my house, he greeted me and introduced himself and his helper. they went through the home adn did an "inspection" to let me know exactly what they were going to do and let me know of other things that they could do if i agreed. they wernt pushy or forceful for me to purchase mroe service, they just let me know and went on about their business. in the end i was extremely pleased and will definatley ve using them annually to clean my ducting and will probably use them for their carpet cleaning services too if they are as good as the duct cleaning. The company was great and very knowledgable and ON TIME, no hassle, no forceful sales, just did they work and left.