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If you like multiple broken promises, you will love Waste Management. Here is my story: my sisters and I flew into central Florida from out of state because we had to move our mother into an assisted living facility and empty her house. We were on a short timeline, as we had to get back home to work. I called WM on Friday morning to request a dumpster and was assured that it would be delivered that day. When it had not arrived by 4:00, my sister called again and was again assured that it would arrive that day. Needless to say, it didn't and no one at WM ever even bothered to call and let us know that they were backing out. When I called Saturday morning, WM told me that they do not deliver dumpsters to that locale on weekends. They offered to deliver one on Monday, but I explained that I had to leave on Sunday so that offer did me no good. I asked them to find me someone with a pickup truck and a trailer who could haul stuff to the dump. They refused. I finally found someone on my own, who charged me several hundred dollars more than the WM dumpster. I asked WM to compensate me $150 towards my increased costs. The supervisor told me he would respond to my request on Monday or Tuesday. I never heard from him again. I followed up on Thursday and, on Friday, they emailed me that they would not. So the bottom line is that I wasted a lot of time scrambling to rectify WM's broken promises that I should have spent with my mother. And they wouldn't even compensate me $150 towards my increased costs. There are competitors that also deliver dumpsters--I sure wish I had used one of them.
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