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At Emeritus, we are passionately committed to caring for our residents. We take reports like this extremely seriously and have rigorous systems in place to help us address any issues or concerns about the care we are providing to your loved one. We truly regret that your mom had this experience at one of our communities. We hope you took advantage of our dedicated customer service program that we provide for residents and our families. It allows you to offer feedback anonymously and confidentially in a safe and secure manner. Communicating to us about your experience is vital to our organization and our ongoing efforts to improve our quality of care.
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