Just got back from Punta Cana. I was nervous about booking a trip over the phone but after reading all the reviews we decided to give them a shot. I got to say I was pleasantly surprised by the service we were given. They were very nice and helpful in the beginning and assisted with any questions my Wife had in the meantime. I would recommend them to anyone needing help booking a trip. Also they didn't charge us any service fees which we were surprised about too.