I have found our dealings with Ross very professional and enlightening. He educates you after finding out what your goals are as to the options and allows you to make informed decisions. His low pressure nature and desire to keep you as a long term client provides us as first time purchases of coins and bullion great comfort. I would give him a 5 star.... but I save that rating for long term relationships of which I feel this will be. We are just now moving on our second transaction with Ross with great confidence. Thank you Ross for your time, knowledge, treatment and passion for what you do.