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I was very disappointed with my service at this grooming salon. The first clue that I should have run away was that when I opened the door to take my dog inside to her appointment, the stench of cigarette smoke poured out into the fresh air. This salon was recommended by my former groomer who had to close up shop. Unfortunately, the service was nowhere near his level of excellency. In fact, I never even was able to speak with the groomer, just the receptionist who showed me a profile blacka nd white sketch of a dog and asked me if it was the cut I wanted. Actually, the cut turned out terribly. I was never even asked when I returned to get my dog how I liked the cut, etc. I try to support local businesses, however, when the personalized service is nonexistent, my feet do the talking, so to speak. In the end, I was so dissatisfied with the cut that I decided to call around to friends and received a reccomendation for a new groomer, who happens to be the manager, at Petco in Mountain View. She looked at my dog, noticed that ear hair had never been trimmed inside the ears, that half of my dog's face was long and the other half was short and most egregiously, that her stomach had been cut in two places and was raw and I had not even been told that my dog had been injured in the grooming process so that I could watch for infection. I am so utterly disgusted with this grooming salon that I will never return and I advise anyone who's reading this to run as fast as you can in the opposite direction. Do not take your dog here to be groomed!!

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