First of all, I am sorry to hear of this experience. I have been in business for over 20 years and have numerous repeat clients that reccommend our kennels to all their friends and family. Clients come from all over the island for our expert care of their pets. We offer exit baths for all of our boarding clients. Training is available while they are here and private walks and play yards are also available. While our kennels are large, 5 feet by 15 feet for the large dog, It is always recommended to order at least one 30 minute play yard session so the pet can use the bathroom out side in the grass.For pets that do not have ordered play yards, we do shoot down the kennels a minimum of 4 times a day and use a pinesol/clorox mixture each morning to sanitize the living space. For dogs that have seperation anxiety, they bark and pace non stop for the entire time they are away from their owners. This was the case here. It was a 3 day weekend and the rest of the dogs were feeling the stress of this dog. Because I do care about each dog in my care, I did put a bark collar on this dog to settle the rest of the boarders. However, while the barking subsided, his seperation anxiety was more intense and he continued to pace non stop. The paceing made him thirsty and the over drinking of water made him urinate excessively. No play yard or walks or bath was ordered for this pet. This also added to his stress. Clients that know of this behavior in their dogs will usually bring natural herbs, a blanket or tshirt to make their pet more comfortable while they are away. We appologise that this experience was not pleasant. We hope you will give us another try.