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Had a tech come out and he found a leak in the evaporator coil, said the part was under warranty and it would cost us $250 to replace. Long story short, the owner of the company called, Dale Andersen, and said we were misquoted and it would be $1600. Said there's nothing they can do for us, that's basically what happens to people who don't "take care of their equipment by signing a maintenance agreement with us". Also, he said it was a mistake quoting us that and since we have nothing in writing, he said it wouldn't stand up in court. Needless to say, they will never step foot back in my house or any other people I have influence over. It was his overall arrogance that was the most disappointing and the fact that they wouldn't budge in any way.
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