DO NOT USE...THEY HAVE NO BUSINESS INTEGRITY! Made a reservation and received a confirmation number. Wen I had not received the requested email confirmation (3) days later I called (left a voice mail message) to cancel. I followed that up with a email immediately asking for a confirmation of the cancellation. Still not response and I finally reached Jay who was terribly confused. He finally found the reservation but no cancelled but agreed to cancel AND charge ma a $10.00 fee even though I have not received anything from him. Try Park & Sleep...they are VG!