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I am one of the owner/operaters of the Friendly Foam Shop. We have been in business for 35 years and, in that time, we have logged over 212,500 customer sales. Of that amount, we have had 119 bad customer reviews/complaints, which leaves us with a customer satisfaction rating of 99.95 percent. I sincerely apologize to anyone that had a negative experience at our shop; a lot of what we do is custom work, and we can sometimes make errors/miscommunicate/have an off day. In my short time on this planet, I have also found that it is easier to complain than to compliment. Again, my apologies to anyone that felt we were negligent in any facet of our customer service/product offering. We're only human, and we do try our best.