I scheduled a grooming appointment for my two cats at 8am on a Saturday. I was told to bring proof that my cats had rabies vaccinations. I brought what I was given by the vet. I gave them to the owner Kay and she began telling me in a manner which I found to be rude that the documents was not sufficient. I suggestive we call the vets office because they are open that early. She ignored my suggestion and continued to tell me that it was the wrong paper but would accept it anyway! How benevolent of you, really!! I then asked how long it would take and was told that there were dogs that had been boarded from the previous night that would come first so it could possible take up to 6 hours for them to give my cats a bath and trim their nails. What was the point of making an appointment if others come first. Get more help or at least tell me before I make the appointment about the scheduling. I could not leave my cats in their carriers for several hours with dozens of barking dogs!!! Not recommended.