I made a reservation at 9AM for a 5:45PM pick-up the same day. When no one arrived at 5:45, I called Sunshine and was told that there was no reservation and no drivers available to pick me up. After going back and forth with him and trying to understand what happened it was clear that he didn't care and even implied I was a liar. I wasn't ranting or raving but wanted some explanation or apology but instead he hung up on me. When I immediately called back, I said that I'm going to find out who the owner is and let them know how you treated me and that you hung up on me. He (BOBBY) said I AM THE OWNER and hung up again. Need I same anymore? Frantic to get a ride to the Woodstock court house for a mandatory court appearance, I called MIKE'S TRANSPORTATION SERVICE and was pleasantly surprised when DENNIS answered the phone and said he'd help me out and come get me right after he picked up somenone from the train station. Within 15 minutes he picked me and got me to court in time. Now that's excellent customer service on very short notice. Sunshine's website talks about how they honor their mother through their service but I'm sure she's looking down in disappointment on this operation and poor customer service. All Bobby would have had to say was I'm sorry but there must have been a mix-up and someone forgot to write this down and unfortunately I don't have a driver available, but instead he hangs up on me TWICE. I highly recommend MIKE'S TRANSPORTATION SERVICE to everyone in Woodstock for their transportation needs.