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Receptionists and nurses are great. Wait time minimal. Very convenient to sign in via website. Clinic very clean. However went in for flu like illness today. Improper specimen collection was not nasopharyngeal. Was told by PA I did not look sick. Despite my history of being ill nite before with fever, chills, body aches, nasal congestion and diarrhea. He said flu test was neg but this test is only 70% accurate when collected properly. Reluctantly he wrote script for Tamiflu. Basically he was arrogant, not compassionate and clearly did not appreciate input from a patient who also happens to be a nurse that does infection control in a large hospital. Dr. Ratner and the Nurse Practitioner are the best at this clinic. Next time I will make every attempt to see my PCP who knows me and believes me when I say I am sick.
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