Ordered large sandwich platters for a company meeting. One employee bit into a sandwich and thre was a screw in the meat. When I called Doughboys to complain, the manager (female) very nonchalantly said "Oh, we usually get the staples complaint, but this is the first time we've had a screw complaint". She was not concerned at all, and when I told her she was lucky the employee didn't break a tooth, she then offered me a discount on my next order. However, at first she asked if they could replace the sandwich! We had already finished eating, and that sandwich was thrown away I told her. She wanted the screw back so she could try to find out where it came from. The food is usually very good and the service has been good. But with the attitude this "manager" displayed regarding what could have been a very serious incident, we may never use them again.