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So my wife's Nissan Pathfinder had severe rust on the coupler between the muffler and the resonator resulting in it breaking and separating the two pieces. I called Monro and talked to a guy that appeared nice and knowledgeable. I set up an appointment first thing Monday morning at 8:30 when they open. I also inquired if they had wireless internet as my wife needed to continue working while she waited and the guy told me yes that people often use their computers there. My wife shows up 10 minutes early to be safe only to find out that the exhaust mechanic doesn't arrive until 9 AM. She then discovers that they DON'T have wireless, and to make matters worse they don't even have a bathroom. You need to walk across the parking lot to BJ's. After another 20 minutes they tell her they don't have the parts to do it and it would take at least a couple of days to get them in. When I set up the appointment, the guy researched all the parts needed and set up the appointment, so he knew exactly what was needed! After she called me to let me know everything that was going on, I told her to just leave and I would call someone else that was actually able to help her. As she went back up to the counter the guy saw her coming and went to the back to avoid her! To put the icing on the cake, she was quoted over $100 more than what I was told it was going to cost! They were trying to take advantage of her! Don't waste your time on this place, they don't know the first thing about customer service!
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