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most people know VCA is a large chain of Animal Hospitals that operates across the US. I have been to a couple of VCA clinics in California and my family has used their services in different west coast locations including Hawaii (can't get much more west than that!) My impressions have always been the same and can be summed up in a few words–suboptimal care at premium rates. The talent and commitment of the staff varies by location; like any big chain of service organizations, you get what's available-NOT what you pay for. They misdiagnosed my dog's under-active thyroid, which is pretty hard to do since a blood test is all that is needed to determine whether the dog's symptoms are due to overeating, poor hygiene or an under-active thyroid. They drew her blood and then said that her thyroid was fine and to cut down on her food, despite the fact that she was already on a prescription low fat low calorie diet. When her symptoms did not improve,less than 6 months later I took her to another vet I was told her thyroid levels were very, very low. Now on thyroid medication she's doing great-losing weight, her coat is soft and shiny-she's like a different dog. VCA should be censured for their lackadaisical attitude towards animal welfare and their outrageous fees. Yes, this is a capitalist society, but taking advantage of people when they are worried and upset about the animals they love is just plain wrong.

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