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I am a regular guest at the Four Seasons, Ritz-Carlton, and Aman properties and without the amazing spa this resort would only be on the map due to it's previous owners, the Vanderbilts. The hotel has seen better days and we were very unimpressed with the room's size and quality. The guests at this establishment are mainly retired citizens and the staff pays more attention to the surnames of their guests than their comfort. We decided to visit the Piano Bar in the evening where the music consisted of Elton John classics and other oldies. The drinks weren't well mixed and it took a half hour for a hostess to come to the table. There are much nicer properties nearby and if you want a true five star resort, stay at the Inn on the Biltmore. \r \r On the other hand, although the spa has exhorbitant prices, the treatments are first-class. If you decide to go, make sure you arrive at least an hour and a half early so you can enjoy their many pools and waterfalls. \r \r I would recommend the spa due to it's quality of treatments, but I would not return to or recommend the hotel.
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