I called to make an appointment for a specific date and whoever answered the phone is completely clueless. Do these receptionists have to train?? Clearly they do not understand customer service. I ended up coming in after my ridiculous phone call and had an amazing highlight, low light with Robyn. She is truly wonderful and basically makes this salon. Upon arrival I was greeted by tons of faces behind the computer and checked in, only seeming as if i was bothering them. I guess I can tolerate the rude attitudes for quality color. My five stars go to Robyn!