This was easily the worst experience I have ever had with a "service" related company. The customer service was nothing short of non- existant.

To start, I had a pick up time of 3:00, after 2 calls to the branch I was told the driver had another car to deliver and would be a little late. I was picked up at 4:00 and then informed I would not be getting the car or class that I had reserved 2 weeks prior and I would have to be driven to another branch to pick up a car. The branch I originally dealt with was 1 mile from my house, I was taken to another store 20+ mins away thus making me an hour and a half late.

I had reserved a luxury car based on being 6'6" and needing leg room, I was given an economy car to make a 6 hour drive wedged in a car built for someone 5'10".

When I returned this car to the branch I spoke to the Manager about the numerous issues concerning my business dealings with them , I was given a " sorry sir" and that was it. I was never offered a refund, voucher or anything else to make up for the inconvienance I had put up.



This was the first and LAST time I will ever use Enterprise.