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This is the second dress our family has ordered online for a prom (the other was from a different website). All the misgivings and concerns I had with ordering online were proven false with the previous dress and proven true with this dress from Camille LaVie. Please let me say that one of my daughters bought a formal dress from a Camille LaVie store two years ago and was happy with the quality and fit. This time around we saw the "Illusion Back Halter Dress" in a local boutique store two sizes larger than what my daughter would wear; however, she still got an idea of how it would fit and the quality of the dress. We ordered it online since there are no Camille LaVie stores within five hours of our home, and the dress was $75 cheaper with Camille LaVie compared with the boutique shop. Now I am wondering if it is actually the same dress. First, the dress was back ordered, originally to be available in February and then March. When I called to ask when exactly in March the dress would be available I was told they don't know, just sometime in March. I was concerned about the time frame because I was fairly certain this dress was going to require hemming. When the dress arrived the bust area was wrinkled and the cups were very noticeable because the fabric was thin and the cups did not cover the bust area, which ruined the pretty detailing of that part of the dress. When we took the dress to our local seamstress for hemming I asked if she thought the bust area would look better after steaming. She said steam would not get the wrinkles out as the problem was the seams being too wide and not cleanly stitched right in the middle of the bust. This is not apparent in the photo online, if indeed the online dress is sewn in the same way. The seamstress suggested replacing the cups and trimming the seams to minimize that unattractive, eye-catching detail. When it came to hemming we looked at the picture of the dress compared to the actual dress and realized that in the picture the three layers of fabric are all tapered at the same angle. The dress we received had only the top layer tapered, with the two layers underneath cut straight with no angling, which means that the "high/low" effect doesn't show with this dress. The carelessness with these small details really spoils what could be a stylish and elegant dress. In order to make it wearable we are going to need to spend a considerable amount of money. What makes this even more maddening is Camille LaVie's "no return" policy, where they only allow for size exchanges, no returns. So what is a customer to do with a dress that is misrepresented in the pictures online??? No returns??? The only thing I know for sure about this online store is that they just lost a customer.
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